In solving any problem, the first consideration is correct diagnosis. Figuring out what the horse's reasons are for his behavior has to be the foundation of your program. There is always room for adjustment in the diagnosis but you have to be in the ballpark to start with.
I like to watch a horse and work with him at least once before I hear all of the problem stories. Then I can compare what I saw with his history. Horses will always tell pretty much what has happened. Watch his reaction to everything. Keep track of whether he is scared or just ignorant to the rules. Remember the phrase, "If you do what you've always done, you'll get what you've always gotten."
It won't do any good to "fix" a problem unless the stimuli that caused it changes also. Sometimes a horse is frantic about certain procedures or movements. You need to decide if it is from something in his past, or fear of the unknown. I like to set up the same circumstances that make the horse uncomfortable or react violently, then create a different outcome: one that I choose.
Let's not forget physical triggers. Many problems occur from a horse being asked to do something that results in pain due to sharp teeth, body soreness, etc. The pain causes a reaction, the reaction becomes a habit, and the habit becomes part of his system the rest of his life, even when the pain is not an issue anymore.
Listen to what is said about the horse from everyone who has been around him. Listen but keep an open mind. Sometimes people don't want to admit that they made a mistake with the horse. Maybe they didn't know they did. Whatever you do, do it thoughtfully.
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